At Helen Charles London we are committed to protecting your privacy and maintaining the security of any personal information you provide us with. This statement outlines how we ensure this and how we comply with legislation on data protection.
1: INFORMATION WE COLLECT
We may collect personal information from you in order to fulfil your service requests. This includes email addresses, personal name, business name, IP address, postal address, and contact numbers. We may also combine information provided with publicly available information such as your business’s name.
Any personal information used is for the operation and fulfilment of a service requested by you. We may use this information to contact you about products, services, and promotions. If you do not wish to receive this communication, an opt-out URL will be attached to every email that is sent.
Under the Data Protection Act 1998 and the General Data Protection Regulations 2018, you have the right to review any personal information provided to us at any time. This includes reviewing for correctness, requesting correction of errors, that information cannot be used to contact you, that information be deleted from our records, and to opt-out of communication.
We do not store credit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.
2: KEEPING YOUR INFORMATION SECURE
Our servers are protected using HTTPS and SSL technology. Any data provided by you to us will be as secure as it can be. Our staff are fully aware of their responsibilities regarding data under the Data Protection Act 1998 and the General Data Protection Regulation 2018.
If we ask an external organisation to provide a service for us we will always ensure that they have the appropriate security measures in place.
3.1: WHAT ARE COOKIES
Cookies could be either ‘persistent’ or ‘session’ cookies. A persistent cookie will be stored by a browser and remain valid until its set expiration date and can be deleted by the user prior to expiry. A session cookie expires at the end of the user session on a website once the browser has been closed.
1. To provide a more interactive and personal user experience
2. For statistical purposes
3. To show adverts that you may be interested in and control the number of times you see them
It is important to note that disabling cookies may have a negative impact on how a site runs.
3.3: COOKIES USED BY SERVICE PROVIDERS
3.4: COOKIE DISABLING
4: ELECTRONIC NEWSLETTERS
When receiving newsletters, we require the following information:
1. Your name
2. Email address
An email address is necessary to receive our newsletter and any other communication from us. Helen Charles London may rely on a third-party service, TBC, to collect contact information and distribute our newsletters.
All newsletters contain an opt-out URL within them.
5: SOCIAL MEDIA PROFILES
Helen Charles London have official profiles on social media channels. We advise our users to verify the legitimacy of any profile pertaining to be Helen Charles London before interacting with them. Our social media profiles will never ask for user passwords or personal details.
6: EXTERNAL WEB LINKS
7: MARKETING TO CHILDREN
We do not knowingly collect personal information from children under the age of 16 for marketing purposes.
8: OPTING OUT
Customers always have an option to op-out after they have opted in to communication. All email communication from us contains an unsubscribe URL.
9: SPAM POLICY
At Helen Charles London we are strongly against spam. We only contact our customers when they have requested to receive communication or there is a need to update you on information about services you have requested.
10. OUR DETAILS
This website is operated and owned by Helen Charles London.
11: OTHER PRIVACY NOTICES
We retain personal information for the period necessary to fulfil the services requested unless a longer retention period is permitted or required by law.
This latest revision comes as a result of our ongoing efforts to be transparent and to comply fully with new data protection regulations.
All changes will be effective immediately.